Products Overview

Point Of Contact ­ The Only Business Development Service You Will Ever Need

Have you been struggling to develop a customer support center that resonates well with your brand?

Are you losing out on potential leads through your internet department?

Is your staff overwhelmed with calls, and chat requests that they cannot keep up with?

Point Of Contact offers robust solutions that can help you with the areas where your business is struggling. We leverage our expertise within your unique business culture to apply our proven processes, technology, business development and consulting, and marketing to work for your business.

Whether you want to increase sales or simply increase your return on the investment, Point Of Contact is here to make it happen.

Call Center Services

Save yourself the overhead and hassles associated with managing an in­house call center and let Point Of Contact do the work for you. Our customer service representatives are skilled, punctual and have amazing voice inflections. Their listening skills are impeccable and they are trained to handle your customer concerns, product questions and service requests like experts.

Learn more about our Call Center services.

Live Web Chat

These days consumers want an easier way to get answers ­ without having to sit on the phone. Point Of Contact allows you to remain competitive and offer convenient live webchat through your website all managed by our team of professionals. Our agents will monitor and answer web chat requests, and provide the support your customers need.

Learn more about our Live Web Chat services.

Quality Control

We employ the strictest quality standards and we can ensure your call centers do the same. Whether you are using our call center or you have your own, we can listen, monitor, and grade customer service calls. We are always looking for places to improve. We can help identify your call center weaknesses,
establish better scripts, and even create a better follow­up method to ensure you increase your ROI on your call center services. Quality is key in customer service. If you are not monitoring the effectiveness of your call center, or live chat representatives, then you are missing out on a critical component for branding. Point
Of Contact offers quality control services for our clients. We are here to employ the strict test standards.

Learn more about our Quality Control measures.

Consulting and Training

Is your marketing, sales, or internet department costing more than it is earning? Point Of Contact offers innovative training and consulting solutions that can be integrated within your own customer relations department. From internet sales to process training and business development training, we are here to help you improve your return.

Our consultants are some of the best in the business. They understand customers’ buying habits, likes/dislikes, and can help perform the tedious market research, and analyze your company needs
to implement better training, and identify weaknesses. You won’t have to worry about handling vendors.
We will help you buy the best leads, use the best softwares to equip your team to perform at the highest level.

Learn more about our innovative Consulting and Training solutions.