Call Center Services

Since we started in 2006, we have prided ourselves on the ability to offer boutique services to our clients. We can customize our services and training programs to the exact needs of your business, including your industry specifications.

Just some of the core services we offer include;

Live Web Chat ­ People today, want quick and instant assistance. With Point of Contact, you can communicate instantly with customers. You can use our software only option, or our full service. We have a team of dedicated live chat agents ready to help customers in real time. We help your customers navigate your website, push them to pages they want to view, answer basic questions and most importantly generate their contact information, so that you (the expert) can follow up with them. We organize customer records, and offer general product, and service information so that you can free up in­house staff. We are available 24/7 365 days a year. We are dedicated to making sure your web visitors are never left with having to “submit a form” for assistance.

Quality Control, Secret Shop, Reporting ­ Our number one focus is on the quality of our work. We have a fully functioning quality control department listening to customers calls, reading emails and live chat transcripts. We can extend this department to your company to help you maintain great quality work in all aspects of your outside communication with customers. We perform secret shops via phone, email and or live chat. Monitor recordings and score out your team on how well they assisted customers. We have a tri prong approach to help you maintain your quality. We will provide you with detailed reporting on all key areas to include: customer service skills, script usage, process usage, and overall call and text quality. We can then train and work with your team so that they maintain quality work.

Consulting and Training ­ Are you looking for a way to increase your ROI, and ensure your company is as efficient as possible? Our team offers internet sales, process training, phone training, and business development center training to improve your company’s operations.

Call Center Assistance ­ From phone surveys, to customer calls, and appointment setting, let our friendly call center officials take the hassles of operating an in-­house call center off your shoulders. Our phone service professionals are friendly, well­ trained, and help improve your business’s bottom line.

Get Started with Point Of Contact Today
If you are ready to revolutionize your customer service experience, contact the team at Point Of Contact today for an estimate on our services. We can create a package that is right for your business and leverage our access to the latest technology, and highly qualified professionals to bring the solution your business needs to succeed.

Call us now to get started.