Want the advantages of an inhouse call center without the cost?
Point Of Contact offers call center services for a fraction of the price of doing so in house.
Let’s face it; it is a challenge to keep up with customers. They need answers, and when they pick up the phone to inquire about a product or even place an order, they want quick help. By having live, excellent call center agents, you can resolve the issues your clients have and answer the questions for higher sales conversions and better customer service experiences.
Our independent, skilled agents handle hundreds of thousands of transactions each year for clients throughout the country. We have on demand call center agents that offer unmatched scalability, performance and superior service. Our one on one service provides your customers with the call center support they need keeping your business and customers closer together.
Why Choose Us?
Each Point Of Contact customer service representative is an expert. They know how to make your customers feel as though they are a valued part of your business. With our years of experience, we train our staff and use a master escalation process to ensure your customers are handled appropriately. Our clients partner with us long term because they know we can meet their customer service needs in a variety of ways, including:
∙ Greater customer loyalty
∙ Better customer satisfaction rates
∙ Increased call volume capacity
∙ Efficient business development
∙ Streamlined call & customer record management
∙ Smoother call services
∙ Higher ROI
Each of our call center and customer service representatives are trained, outgoing, and highly energetic. They are fun to talk to and they can help your customers feel more comfortable with your brand.
Call Center Services Available through Point Of Contact
We offer a variety of call center services to our clients and each of our services can be tailored to your company’s unique goals. Our services include:
∙ Customer Service
∙ Appointment Setting
∙ Answering Service
∙ Phone Surveys and Customer Satisfaction Calls
∙ Inbound Marketing
∙ Outbound Marketing
∙ Customer Follow Up calls
∙ Customer Support
Get Started with Your Call Center Service Package Today
Contract Point Of Contact today to get a free estimate on our call center services for your company. We can customize our services to suit your needs, and don’t forget to check out our other unique services to create a full service package.