Meet the Staff

We have a staff full of happy, energetic professionals ready to improve your business. Get to know us by reading our bios below or give us a call today!

Zandra Jones, President

Zandra Jones has been a ground-breaking and leading influence in call centers for 15 years, working predominantly with auto dealers to create processes that have become industry standard and build business development centers that have revolutionized how dealers sell vehicles and interact with their customers. Due to overwhelming demand in 2006 she started Professional Success Texas Inc., partnering with Dean Jones, utilizing Michael Tyman as a Consultant Trainer. After just two years in business, seeing an ever-increasing need in the industry for additional assistance in connecting with customers, she created a new division. This division, “Point of Contact”, includes an off-site call and live chat center. Expanding her expertise and the company’s clients throughout the US, Canada, and the UK, Zandra is continuing to blaze new trails and improve herself, her business, and everyone she comes in contact with through her efforts.

Debra Bennett, Call Center Manager

Debra has been in customer service for 37 years. The past 36 years she has been in a management role. Her employment history involves some of the biggest companies in the country, including AT&T, Jack in the Box and more. She has a proven background in improving operational turnaround and has been recognized as an efficient manager, and excellent team player, that generates significant revenue and growth as well as can motivate any staffer to success. She came to Point Of Contact in 2013 to manage the VW department. With a large team of agents in this department alone, she entered into this role not knowing anything about cars ­ except how to drive them. By getting to know the customers, and
VW dealers, she has felt rewarded in her experiences. It is her goal to help customers connect to local VW dealerships and find the cars of their dreams.

Vickie, Assistant Manager VW Department

Vickie comes to us from Comfort Keepers, where she had the role of general manager. She answered phones, scheduled, hired, conducted orientations, and handled accounting. Her strong customer service skills serve her well ­ whether it is talking to potential clients, reassuring customers or handling complex service issues. She has over 20 years of customer service experience and came to us in 2013 as our Assistant Manager.

Sheri Rose, Hiring Manager

Sheri started her career in home care administration 15 years ago. Over the years, she has worked with home care agencies and nursing homes. Two years ago, she decided to make a change and moved into a call center services. She loves the work, the people, and the challenges she faces each day. She moved up from customer service to the position of Hiring Manger at Point of Contact, and she’s never been happier. She loves the company, her co­workers and everything that comes along with the job.

Shanette Bell, Chat Department Manager

Shanette was in retail before she started her career with Point of Contact, where she is now manager of the Chat Department. She loves the environment, the people and the work that the company accomplishes each day.

Kimberley Williams, BDC Manager

Kimberley has 25 years of experience from AT&T. First starting out as a PBX Operator, she moved to the Business Office, where she sold products/services and collected payments from customers. In 2005, she went to the Repair Department so that she could learn that side of the business and was a Peer to Peer Coach, New Employee Trainer and Customer Service Representative. After growing tired of sitting at home after retirement, she decided to resume her career and joined the team at Point of Contact. Two years later, she still enjoys coming to work every day and enjoys the challenges of the BDC department. She has seen the company grow and foresees a lot more growth in the upcoming future as we expand our customer base.

Ebony Taylor, Chat Lead

Ebony has extensive retail experience, she started her career as a Chat Lead at Point Of
Contact in 2013. In her spare time she enjoys singing, and crocheting, and having dance battles with her 5 ­year old daughter.

David Bearden, Chat Lead

David loves working in a great atmosphere and with great coworkers. As the Chat
Lead/Supervisor, he works with all agents to maintain a positive work environment. In his spare time he likes to play the guitar, hang out with friends, and ride his motorcycle.

Jacqueline Bearden, Quality Control Manager

Jackie’s experience includes five years at Home Depot before joining the team at Point Of Contact. She first started as a chat agent and soon earned the position of Chat Quality Control agent. In her spare time she enjoys quilting, crocheting, reading, and spending time with her puppies. She loves working with POC, and the people. She looks forward to more things to come.